In case of service or spare parts requirements, you can contact us worldwide as specified below. As a supplement or quick alternative to on-site service, we offer remote maintenance from our headquarters in Dornstetten, supported by AR technology if desired (this requires the purchase of the appropriate AR glasses from eldec). Please also direct enquiries regarding preventive maintenance to the following contact addresses.
Europa & RoW
eldec Direct Sales & Service Europe.
For all customers in Europe and "Rest of World", the eldec service team in Dornstetten is available from Monday to Friday from 07:00-17:00.
eldec Induction GmbH
Otto-Hahn-Strasse 14
72275 Dornstetten
Germany
Hardening Systems:
Tel +49 7443 9649-6922
Mail service-hardening-systems(at)eldec.de
Generators:
Tel +49 7443 9649-6933
Mail service-generators(at)eldec.de
Service Induktoren (Hardening Systems & Generators):
Tel +49 7443 9649-6928
Mail commercial-sales(at)eldec.de
Outside business hours, you can reach us on our service hotline at +49 7443 9649-6922.
China
For all customers in China, the eldec service team in Taicang is available from Monday to Friday from 07.00-17:00.
eldec Suzhou Induction Ltd.
No. 88 Road Beijing East, Development Zone Taicang, City Suzhou, Jiangsu Province
215400 Taicang
China
Tel +86-151-0622-4787
Mail yding(at)eldec-induction.cn
USA
Customers in USA please contact our local service partners:
Hardening Systems:
EMAG L.L.C. USA
38800 Grand River Avenue
Farmington Hills, MI 48335
USA
Tel +1 248 477-7440
Mail info(at)usa.emag.com
Generators:
eldec LLC
3355 Bald Mountain Rd., Unit 30
Auburn Hills, MI 48326
USA
Tel +1 248 364-4750
Mail info(at)eldec-usa.com
Mexico
Customers in Mexico please contact our local service partner:
EMAG - Mexico
Av. Hercules 301 Nave 1, Poligono Empresarial Santa Rosa
76220 Santa Rosa Jauregui, Queretaro
Mexico
Tel +52 442 291 1552
Mail info(at)mexiko.emag.com
South America
Customers in South America please contact our local service partner:
EMAG DO BRASIL Ltda. - Brazil
Edifício Neo Corporate Offices, CJ 1503, Rua Enxovia, 472
04711-030 São Paulo
Brazil
Tel +55 11 9 9600 8522
Mail info(at)brasil.emag.com
AR-based service
Glasses on - connection on: With our AR glasses, you are directly in contact with our service specialists at the machine. Quick fault diagnosis and repair saves time, costs, and gets your machine up and running again as quickly as possible.
For more information, please contact our service colleagues in Dornstetten, see contacts above.