In case of service or spare parts requirements, you can contact us worldwide as specified below. As a supplement or quick alternative to on-site service, we offer remote maintenance from our headquarters in Dornstetten, supported by AR technology if desired (this requires the purchase of the appropriate AR glasses from eldec). Please also direct enquiries regarding preventive maintenance to the following contact addresses.
Europa & RoW
eldec Direct Sales & Service Europe.
For all customers in Europe and "Rest of World", the eldec service team in Dornstetten is available from Monday to Friday from 07:30 am-5:00 pm.
eldec Induction GmbH
Otto-Hahn-Strasse 14
72275 Dornstetten
Germany
Hardening Systems:
Tel +49 7443 9649-6922
Mail service-hardening-systems(at)eldec.de
Generators:
Tel +49 7443 9649-6933
Mail service-generators(at)eldec.de
Service Induktoren (Hardening Systems & Generators):
Tel +49 7443 9649-6928
Mail commercial-sales(at)eldec.de
On Saturdays / Sundays we can be reached by telephone between 7.30 am and 5.00 pm via our service hotline on +49 7443 9649-6922.
China
For all customers in China, the eldec service team in Taicang is available from Monday to Friday from 07.00-17:00.
eldec Suzhou Induction Ltd.
Building 6, 188 Guangzhou Road(E), Taicang, Jiangsu Province, P.R. China
Tel +86 512-53436787
Mail info(at)eldec-induction.cn
USA, Canada & Mexico
As of July 1, 2024, LINK Induction LLC is the new and exclusive sales and service partner for all eldec products in the USA, Canada and Mexico.
Original eldec products, spare parts and inductors are now only available in these markets through LINK Induction LLC, based in Bloomfield Hills, Michigan.
LINK Induction LLC
2025 Franklin Road,
Bloomfield Hills, MI 48302,
USA
Sebastian Liebler
Tel +1 (248) 810 4746
Mail info(at)linkinduction.com
South America
Customers in South America please contact our local service partner:
Brasil Inducao
Ivan Lenon Rodrigues
Rua Fortunato José Deltreggia, 816
Park Comercial de Indaiatuba
(Distrito Industrial)
CEP 13.347-441 Indaiatuba/SP
Brazil
Tel +55 19 3936 4200
Mail vendas(at)brasilinducao.com.br
AR-based service
Glasses on - connection on: With our AR glasses, you are directly in contact with our service specialists at the machine. Quick fault diagnosis and repair saves time, costs, and gets your machine up and running again as quickly as possible.
For more information, please contact our service colleagues in Dornstetten, see contacts above.
